What is GDPR?
What rights do I have as a customer?
As a customer, you have the right to take part of which personal data we process free of charge. If you want to request a written excerpt of what information we process, email us at firstname.lastname@example.org. You can also object at any time to your information being used for direct marketing by emailing us at email@example.com.
How we collect information
We want to offer, develop and improve our services and products and create really attractive offers for you. To be able to do this, we process your personal data as below. However, you are not obliged to provide us with your information, but if you do not, we may not be able to offer you all our services and products. Customer information: is information about you as a person and your services e.g. what services you use, your name and social security number, your address and e-mail address, your telephone number, your IP address, your user ID, your payment information, demographic information and other information that you provide in your contacts with us.
We collect information in different ways
- Through your contacts with us, e.g. when you become a customer or if you are in contact with our customer service.
- By using any of our services or products.
- By collecting information from our group companies, partners or other external sources, e.g. private or public personal registers or for credit information.
- By using cookies on our websites.
Develop and improve our services and products
We process customer data, such as making selections and conducting customer surveys, to develop and improve our business, our services and products that we can offer you, and our processes and methods.
Provide and improve service to our customers
We process your customer data and traffic data, such as handling your case history, to be able to provide customer service, to be able to provide self-service, and to be able to constantly train our employees and improve our way of working to always offer you the best possible service. We can also provide you with information on maintenance, service and updates so that our services work as well as possible. When you contact us, the communication may be analyzed.
How long we store your information
As a general rule, we save your customer information for the purposes we stated above as long as you are a customer with us and for up to 24 months thereafter. We save your traffic data for up to 12 months after the data was created.